Medical Receptionist Workshop

Become a true ambassador and asset to any medical practice

The Medical Receptionist

The medical receptionist is frequently the first person that patients encounter in a practice. In addition to greeting patients, the duties of a medical receptionist include tasks that contribute to the smooth operation of a medical practice. Because this is such a key function in the smooth running of a practice, MediSwitch developed a training course specifically for medical receptionists.

Training topics include

  • The role and responsibilities of the medical receptionist


  • Medical office management
    • Effective appointment scheduling
    • Assessing- and improving patient flow in the practice
    • Providing superior customer service
    • Establishing and maintaining an effective filing system
    • Guidelines on keeping medical records
    • The importance of interpersonal skills
    • Developing a compassionate mindset


  • Why image is so important
    • Not only that of the receptionist but that of the reception area and practice as a whole


  • Troubleshooting techniques
    • Effective time management
    • How to deal with difficult patients
    • Protecting the practice computers against ransom-ware


  • Telephone etiquette



  • Understanding the different communication styles
    • Communication and listening skills
    • Mediums through which we communicate
    • Email etiquette
    • What to consider when using social media


  • Understanding basic medical terminology


  • Medical Coding
    • Understanding medical coding and coding rules


  • Patient confidentiality/POPI
    • Understanding POPI
    • What constitutes personal information
    • How to get POPI compliant
    • Understanding ethics
    • Confidentiality of patient information


  • Health and Safety in the Practice
    • Legislation and regulations
    • Safe working practices
    • Security
    • A summary of the Occupational Health and Safety Act
    • Acronyms in the Health Industry


Upcoming Training Workshops

Get started by following these three easy steps

01 Register

02 Make Payment

03 Booking Confirmation

Early Bird registration special Register at the discounted price of R2070 (incl. VAT).





Once you have registered, you will receive an electronic invoice to the amount of R2070.00 incl. VAT. Please note that bookings can only be confirmed once payment has been received. Payments have to be made at least 2 weeks before the training date.

After your payment has been received, you will receive a confirmation email with all the  relevant details (time, venue and directions).


The course will help medical receptionists to performs both front and back-office duties effectively; equipping them to interact with patients, visitors (like medical reps) and the other healthcare professionals. In addition to greeting patients and vendors, receptionists must be able to schedule appointments, answer phones, and respond to emails.

Designed for Anyone


This one-day course will equip your receptionist to become a true ambassador for- and asset to your practice. Best of all, this is not only for MediSwitch clients but will be open to anyone who is interested to attend.

Meet our Specialist Trainer

In my role as Specialist Trainer for MediSwitch I have trained an average of 1400 delegates per annum nationally for the past 3 and a half years.  I want to make a positive contribution to people, and training has given me the opportunity to fulfill this dream and passion.


I believe the way you treat others, is a statement about who you are, and that kindness and respect is what this world needs most of all – receiving as well as giving it.  By sharing it – you teach.  By receiving it – you flourish.


What you are – the world is, and without your transformation, there can be no transformation of the world.



Adéle Pretorius

Training Specialist

Have more questions?


Should you have any other questions before booking, please use the contact form on the right. Please provide valid details so we can respond to you as soon as possible.

MediSwitch Head Office

Telephone: (+27 11) 265 5400


Toll Free Helpdesk

0800 111 703


Physical Address

Number 2 River Drive

Riverview Park

Janadel Avenue



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