Service Interruptions

Please note that due to power upgrades and renovations at our Midrand offices, our Call Centre will be closed on Saturday, 18 February 2017.

Furthermore, claim submissions may be interrupted for some pharmacies due to the IP address that will be discontinued on the day.

In order to prevent claim submission failures, we advise that you contact your software vendor to ensure that you are on the latest version of their software, which will automatically direct your claims to the correct IP address.

Should you require any assistance on the day, please contact us on:

  • 083 603 7721 – Operations Department
  • 082 771 7564 (from 9am to 1pm) – Customer Services

We apologise for the possible inconvenience that this may cause.